Frequently Asked Questions
When will you re-open The Kootenai River Inn Casino and Spa?
We are reopening Saturday, May 16th with all facilities including the Casino, The Springs restaurant and The Kootenai Spa.
Have you changed your hours of operation?
- The Casino rooms will be open from 7am – 11pm Sunday thru Thursday, 7am – 2am on Friday & Saturday.
- The Springs will be open from 6:30am – 9pm Sunday thru Thursday, 6:30am – 9:30pm on Friday & Saturday.
- Due to social distancing, we have expanded our food service into the Ktunaxa room to accommodate seating.
- The Kootenai Spa will be open from 9am – 5pm daily.
Will you be requiring masks?
Yes, for the safety of both our team members and our Guests we are requiring both to wear masks. This will be reviewed weekly as we move forward to the summer. Please bring your own mask as we have limited supply.
What other precautions are you taking? Ie: temperature checks, spacing, etc.
We are also requiring temperature checks upon entering the facility. This includes team members. There are markers on the floor indicating spacing as well as team members wearing gloves at all times.
Will the Pool area be open?
The Pool will be open for limited occupancy of 10 persons at a time. We are limiting up to four Guests per room at a time as well. The hot tub will be out of service due to COVID-19 until further notice.
Will the Fitness room be open?
Yes, the fitness room will be open and limited to two persons at a time. Please sanitize your hands before and after use.
I am a segmented Players Club member, what will my benefits look like?
Your May offers will remain the same as March with the exception of the Spa package.
I heard you expanded your Non-Smoking Casino section.
Yes, our Fireside Casino room and Deli has been converted to non-smoking. Smoking is still allowed in the Kootenai Falls Casino room.
Did you create space between machines for social distancing?
Yes, per CDC recommendations, we have implemented a 6ft/2m distancing. This means we will have a reduction in gaming machines.
Will you be offering room service from The Springs?
Yes, room service will be offered as normal except we will not be entering the room with your meal. A knock on the door will occur when your meal arrives.
Will you be continuing to offer curbside take out from The Springs?
Yes, we are excited to continue this offer to our Guests. For more information, contact us at 208-267-8511 #307.
The Casino was celebrating its 25th Anniversary when COVID-19 hit and there was a $25,000 giveaway, is that still going to happen?
Yes, we are looking at date options based on the current situation. Stay tuned.
What can we expect in the Casino for specials in May?
We will be having our daily spin promotion, Earn & Get on Mondays, Senior Days on Wednesdays, and Happy Hour Monday-Thursday from 4pm – 7pm.
Will you be having Bingo soon?
Unfortunately, due to the crisis and limited space we have not decided when Bingo will return. We will keep you posted on this. Sorry for any inconvenience.